Frequently Asked Questions

Compatibility & Kontakt Instruments

Do your instruments work with the free Kontakt Player?

No, our instruments require the full retail version of Native Instruments Kontakt (version 5 or higher).

  • If loaded into the free Kontakt Player, instruments will run in Demo Mode, which has a 15-minute time limit and disables saving.

  • No activation codes or serial numbers are needed—just make sure you are running full Kontakt. You can check compatibility with your Kontakt version by downloading and testing this freebie first.

Why are the knobs and buttons on the UI not displaying correctly?

This minor visual glitch can happen with certain versions of Kontakt and is easily fixed by relinking the resource container. Follow these quick steps:

  1. Load the instrument and click the tool icon to open Kontakt’s edit mode.

  2. Click Instrument Options, navigate to the Resource Container section, and click the folder symbol.

  3. This opens your RESOURCES folder. Select UI.nkr and click Open.

  4. Close Instrument Options, click the tool icon again to exit edit mode, and Resave the instrument.

Are the raw WAV files included with your Kontakt libraries?

Yes! All Loops de la Crème Kontakt libraries give you direct access to the raw WAV files. The samples are neatly organized into folders and subfolders, making it easy to drag them straight into your DAW timeline or import them into your own hardware/software samplers.

Downloading & Installation

I lost my library after a hard drive crash. Can you resend my order?

Yes, you can instantly recover your files at any time. Just visit our automated SendOwl Order Recovery Page, enter your email address, and click ‘RECOVER ORDERS’. This will automatically resend the download links for all completed orders associated with that email.

I just bought a product, but I haven't received my download link.

Download links are automatically sent to your email address right after checkout. If you don't see it in your inbox within a few minutes, please check your spam or junk folder. If it’s not there, you can easily pull your links using the order recovery link above.

What do I do with the ZIP file after downloading?

  • On Mac: Double-click the downloaded ZIP file to uncompress it.

  • On PC: Use an extraction program like WinZip or WinRAR.

  • Important: Once extracted, copy the main product folder into your dedicated sound libraries folder. Keep the folder structure completely intact—do not move or delete files inside it, or Kontakt won't be able to load the samples properly.

I bought your Footstomps on Bandcamp. How do I download the WAV files instead of MP3?

The audio format option on our Bandcamp site (MP3) only applies to the preview demo tracks. Choose MP3 to make the download faster. You'll find your product as a ZIP file in your download folder, with all samples in WAV, 24bit, 48kHz.

Purchasing, Billing & Security

What payment methods do you accept?

You can safely check out using any major credit card or a PayPal account. All payments are securely handled by Stripe and Sendowl (fully SSL encrypted and PCI compliant). Depending on your country of residence, flexible 3 or 4-installment payment options may also be available at checkout.

Why did I get an "items have been removed, contact the store" error during checkout?

This automated safety hold triggers when there is a mismatch between your declared country of residence and your IP address or bank location (for example, living in Germany but choosing Brazil at checkout). Due to strict European VAT rules, orders under review must be refunded so you can re-purchase with your correct matching country. Just reach out to us and we’ll get it sorted out immediately!

Licensing & Usage

Are your sounds royalty-free? Can I use them in commercial projects?

Yes, 100%! All loops, samples, and instruments are completely royalty-free. You are free to use them in your music and media productions for both non-commercial and commercial projects without paying any extra fees or royalties.

While the sounds are free to use in your music, the underlying instrument files and sample content remain protected by copyright law under our EULA (End User License Agreement).  

Refund Policy & Returns

What is your refund policy?

Due to the digital nature of our products, all sales are final once a file has been downloaded. Because audio files and Kontakt patches cannot be physically returned, we generally cannot offer refunds for:

  • Compatibility issues (e.g., purchasing without owning the full retail version of Kontakt).

  • Buyer's remorse or ordering the wrong item by mistake.

    If unsure, please double-check your Kontakt version and download and test our free instrument before completing your order!

What if I have a technical problem or bought the wrong thing by mistake?

We want you to be happy with your sounds! While downloads are non-refundable by default:

1. Technical Support: If you encounter a technical issue with a file, get in touch—we will do everything we can to get it working for you.

2. Accidental Downloads & Exchanges: If you made a mistake (e.g., you don't own full Kontakt), contact us within 14 days of purchase. If we can verify the issue, we are often happy to offer store credit or an exchange for an alternative pack or raw WAV library that fits your setup.

Have another question? Complete this form and we'll get back to you as soon as possible: